TERMS & CONDITIONS

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These Terms govern the ShubhRaashi mobile application, www.shubhraashi.com and related services. ShubhRaashi is owned and operated by Shivganai Technologies Private Limited, CIN U62013HR2024PTC125758, with its registered office at 828, Sector 21C, Faridabad, Haryana 121001, India (“Company”, “ShubhRaashi”, “we”, “us”).

By tapping “I Agree”, creating an account, purchasing Service Credits or using the Service after these Terms are displayed, you agree to these Terms and acknowledge the Privacy Policy. We record the version and time of acceptance. If you do not agree, do not use the Service. Nothing in these Terms limits a right or remedy that cannot lawfully be waived.

You must be at least 18 and legally capable of contracting to create or manage an account. A person under 18 may not independently use an account or voice consultation. A parent or lawful guardian may create a minor’s astrology profile only after completing our guardian-verification process and confirming authority. [COMPANY TO CONFIRM: verification method].

If you create a profile for another adult, you confirm that you have informed them and have their permission or other lawful authority. Do not submit another person’s voice or confidential information without authority.

ShubhRaashi generates voice-based astrological information using automated and AI systems and Vedic astrology methods. Features may include kundlis, horoscopes, compatibility and personalised responses. We may change features, but will not materially reduce an already purchased paid benefit. If we discontinue a paid feature and cannot supply an equivalent service, we will refund the unused attributable paid value.

Astrology is interpretive and is not scientifically proven. AI outputs may be wrong, incomplete, inconsistent or unsuitable; no event or outcome is guaranteed. The Service is for entertainment, reflection and general astrological guidance.

ShubhRaashi is not a medical, mental-health, legal, financial, investment, tax, employment, insurance or emergency service. Do not use an output to diagnose or treat a condition, delay professional care, make an investment or gambling decision, determine legal rights, or respond to an emergency. Contact emergency services or a qualified professional where appropriate.

Do not treat an output about death, illness, pregnancy, fertility, self-harm, relationships, criminal conduct, employment or financial loss as a factual prediction or instruction. We design the Service to avoid threats, coercion, guaranteed outcomes and fear-based prompts to continue or pay. Report harmful output through [COMPANY TO CONFIRM: in-app report path] or the Grievance Officer.

Login uses a phone number and OTP or another displayed method. Keep your device and account secure and promptly report suspected misuse. You are not responsible for activity caused by our security failure or occurring after you promptly report compromise. We may require re-verification for sensitive actions.

When you deliberately activate the microphone, audio is recorded and sent to the processor identified in the just-in-time notice to transcribe and answer your question. We do not record in the background. [COMPANY TO CONFIRM: technically verified]. Data practices, providers, locations, retention and choices are in the Privacy Policy. Do not speak passwords, OTPs, UPI PINs, full payment credentials, identity-document numbers or unnecessary medical information.

Unless a different rate is clearly displayed before purchase, the final price is ₹5 for each chargeable minute, inclusive of GST. Before payment we show the total price, included minutes/credits, validity, GST-inclusive status, rounding, refund circumstances and payment provider. We make an electronic tax invoice available in accordance with applicable law.

A recharge purchases Service Credits usable only for services supplied directly by Shivganai Technologies Private Limited. Credits cannot pay a third-party merchant, be transferred between users, withdrawn, sold or redeemed for cash, and do not earn interest. They are closed-system service entitlements and are not a bank account, deposit, currency or RBI-regulated PPI.

Connected usage is charged in whole-minute units. We aggregate connected seconds in one consultation and round up once at the end. Example: 2 minutes 10 seconds uses 3 credits. Before a paid session, the app shows your balance, rate and rounding rule. [COMPANY TO CONFIRM: live timer and acknowledgement screen].

A platform-caused reconnection within 60 seconds is treated as the same consultation and is not rounded separately. If our records show that no meaningful response was delivered because of a failure attributable to us or our processor, we automatically restore the deducted credits. You may also report an issue using reasonable account and session details. We decide complete requests within 7 business days.

Each paid recharge expires 12 months after purchase unless a longer period is shown. We disclose expiry before purchase and in the balance screen, use the earliest-expiring paid credits first, and send reminders approximately 30 and 7 days before expiry. [COMPANY TO CONFIRM: reminders and delivery channels operational].

After valid expiry, the affected service entitlement becomes unusable. This does not defeat a claim arising from non-disclosure, deficiency, technical error or our breach. If our outage or failure to provide a promised reminder materially prevented use, we will reasonably extend or restore validity. Free or bonus credits may have separately disclosed validity.

A recharge does not automatically renew. Silence or continued use does not authorise recurring debit.

Payments are processed by PhonePe or the provider displayed at checkout. We receive limited transaction metadata and do not ordinarily store complete card details, CVV, UPI PIN or banking credentials.

Correctly delivered and used services are not refundable merely for change of mind. This does not limit refunds or restoration for duplicate or failed payments, credits not added after successful debit, incorrect deduction, materially deficient or misdescribed service, or any legal right. Approved refunds are initiated promptly to the original payment method. We show our decision time separately from bank/provider settlement time. Refund requests may be made at [COMPANY TO CONFIRM: URL and in-app path].

You may request deletion in Account > Settings > Delete Account or at www.shubhraashi.com/delete-account. Before final deletion, we show your remaining balance and allow you to choose to: (a) use it before deletion; (b) disable the account while preserving paid credits until their stated expiry; or (c) request a refund of the unused value attributable to paid credits. [COMPANY TO CONFIRM: refund calculation and tax/credit-note process]. Free, bonus and promotional credits lapse on final deletion.

Final erasure proceeds after the selected balance treatment and any pending valid claim are complete. Deletion does not waive an existing consumer or refund claim.

Do not use the Service unlawfully, fraudulently or abusively; harm, threaten, impersonate or exploit another person; violate privacy, confidentiality or intellectual-property rights; bypass payment or security controls; introduce malware or excessive automated requests; use outputs to deceive, defame or discriminate; present outputs as certified professional advice; or resell the Service without permission.

You retain rights you lawfully hold in your questions and other inputs. You grant us a limited, non-exclusive licence to host, transmit, transcribe and process them only to provide, secure, support and improve the Service as described in the Privacy Policy. Operational improvement means quality, safety and reliability testing using data minimised for that purpose. We do not use identifiable audio, transcripts or birth profiles to train a general-purpose or third-party model without separate opt-in consent.

The Company and its licensors own the app, software, design, marks, databases, prompts, compilations and other proprietary Service elements. [COMPANY TO CONFIRM: trademark registration status before using “registered trademark”.]

We use processors for voice, AI, hosting, payments, communications, analytics and reliability, as listed in the Privacy Policy. We remain responsible for obligations imposed on us when a processor acts for us.

We do not promise uninterrupted availability. For prolonged discontinuation or material failure attributable to us that prevents use, we will extend affected validity, restore credits or refund unused paid value as appropriate.

We may proportionately restrict or terminate access for material/repeated breach, fraud, unlawful conduct, payment abuse, security threats, legal requirements or discontinuation. Where safe and lawful, we provide reasons and an opportunity to respond. Except for amounts reasonably connected with proven fraud, chargeback or loss, unused paid value will be refunded if we permanently terminate access. Free and bonus credits may lapse.

To the extent permitted by law, the Service is provided “as available”. We do not warrant the accuracy of predictions, that an event will occur, or a particular outcome. This does not reduce an express price, description, remedy or service commitment or exclude liability that cannot lawfully be excluded.

Subject to non-waivable law, we are not liable for remote or indirect loss that was not reasonably foreseeable. No exclusion or monetary cap applies to fraud, wilful misconduct, gross negligence, breach of confidentiality or data-protection duties, personal injury, or statutory consumer remedies.

Grievance Officer: [COMPANY TO CONFIRM: full name and designation]
Company: Shivganai Technologies Private Limited
Email: [COMPANY TO CONFIRM: grievance email]
Customer care: [COMPANY TO CONFIRM: phone, email and hours]
Address: 828, Sector 21C, Faridabad, Haryana 121001, India

We acknowledge complaints within 48 hours and redress them within one month from receipt. Include the registered phone number and relevant transaction/session details, but never send an OTP, PIN or complete payment credential. You may use the National Consumer Helpline and Consumer Commission remedies. Data-protection escalation to the Data Protection Board is available when the relevant statutory remedy is in force.

Indian law applies. Subject to a consumer’s right to approach any competent statutory forum, Faridabad courts have non-exclusive jurisdiction. We may update these Terms prospectively with reasonable advance notice for material changes. We obtain affirmative agreement for material new charges and fresh consent for a new data purpose where required. Already purchased value will not be retrospectively reduced.

These Terms, the Privacy Policy, Account Deletion Policy, refund policy and transaction-specific disclosures form the agreement. Invalid provisions are severed; delay is not waiver. Assignment in a merger/restructuring remains subject to law and continued protection. Neither party is responsible for delay beyond reasonable control, except for non-excludable duties. Hindi and other translations may be provided; a more specific or favourable transaction disclosure shown to the consumer prevails over inconsistent general wording.